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About Us
History/background
In our 2nd year of trading we won eBay’s award of ‘Fastest Growing UK Business’. Later that same year we took over the whole of the industrial unit and with the extra warehouse space gained, we added the Hornby range of products to our inventory, shortly followed by other brands such as Brio wooden toys & Britains Die cast models.
After trading successfully for 3 years, space was again getting tight as we continued to expand our product base and also our stock holding. We began to search for larger premises and in April of 2008 we moved the business in its entirety to its current home in the cathedral city of
We currently trade on eBay, Amazon and also through our 2 websites, www.jadlamracingmodels.com and www.jadlamracingmodels.co.uk. Very shortly the greatly revised & improved .com site will be available
We have built a large loyal customer base (275,000 Positive feedbacks on eBay) and have been serving some customers since the day we first opened, so we must be doing something right. We appreciate that we are nothing without our customers; therefore customer satisfaction is very important to us. You can purchase from us with confidence, secure in the knowledge that you will receive a square deal, if you’re not happy then neither are we, we pride ourselves on getting it right!
Payment policy
Paypal is the simplest way to pay, we have taken the decision to no longer accept payments by cheque, even from
Delivery information
Items are sent by Royal Mail or Courier. Shipping costs include secure packaging and wrapping. Items sent by Royal Mail go 2nd class unless a customer requests something different. (This will incur additional postal costs). Please allow extra delivery time at weekends, bank holidays, Christmas etc. Overseas buyers please check shipping costs, especially if you are purchasing a large/heavy item before bidding. Anything over 2kg can be very expensive to ship. If a number of items are being shipped overseas and in total the weight is more that 2kg, we can split the items into two or more parcels, which may help keep the shipping costs down.
Return policy
Sometimes problems occur withal of our branded products; this is unavoidable given the vast quantities we sell. We will do our best to get a replacement to you as quickly as possible on receipt of the faulty item. Some items can be replaced directly from the manufacturer and it is quite often the case that it is quicker to take advantage of that option. The following contact numbers may be useful
Scalextric/Hornby +44 01843 233525
Airfix +44 01843 233500
Playmobil +44 01268 490184
If something goes wrong you will not be out of pocket. We cover Royal Mail 2nd Class return postage costs, as well as sending you a replacement if applicable; otherwise we will offer a full refund. We ask all customers to contact us if they are not happy, we will resolve all and any problem. There should never be any need to leave us poor feedback; we are an honest and fair company.
Customer satisfaction
Once you have made a purchase the item will be shipped the same day (if paid for): if it is purchased late in the day it will not be shipped until the following day. This does not apply at weekends, bank holidays etc when the Post Office and Courier services are closed. If in the unlikely event something goes wrong we will sort the problem to your satisfaction. Unfortunately we have no control over the post office or Couriers. However if they loose or damage an item we will see that you do not suffer any loss, we will then take the matter up with them. You can therefore bid with confidence. Our email address and telephone number is shown on our ‘me’ page should you wish to contact us.
Need to speak to us?
You can telephone us +44 01749 671809 It is quite often easier to speak to another human being rather than email but please be aware, we work from various locations online and are not always at the office to take call or receive personal callers. If we don’t have the answer immediately to hand, we will take your number and get back to you. Remember, you’re the customer, how can we help?
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